Frequently asked questions: during your visit
Where can I find toilets?
A toilet block is located next to the Studio 100 Café. The location of the toilets is indicated on the park plan. The toilets can be used free of charge. Adapted toilets are provided for visitors with disabilities. The toilet block is accessible for wheelchair users.
I lost something during my visit. What now?
Lost items are collected in the reception area at the park entrance. During your visit, feel free to go there to report your lost item and, if possible, to collect it again.
Can I buy a gift card to pay for my purchases in the park?
There are 2 options:
- Plopsa Gift Card: a prepaid debit card you can use to pay for your purchases in shops and restaurants. The Plopsa Gift Card remains valid for 1 year after the purchase date.
- Plopsas: notes worth €5 each to pay for your purchases in shops and restaurants
Both the Plopsa Gift Card and the Plopsas can be purchased in the Plopsa Shop. The Plopsa Gift Card and Plopsas cannot be used to purchase tickets or annual passes.
In which restaurants and shops is the Plopsa Gift Card accepted?
The Plopsa Gift Card is accepted everywhere at Plopsa Indoor Hasselt.
Which payment methods are accepted?
- Bank cards (debit cards)
- VISA
- Mastercard
- Maestro
- Apple Pay
- Google Pay
- Monizze (meal vouchers)
- Edenred (meal vouchers)
Cheques are not accepted. Notes of €200 and €500 are only accepted at reception.
Can I hire a wagon?
Trolleys are not allowed at Plopsa Indoor Hasselt. It is therefore not possible to rent one.
Can I hire a lock for my pushchair?
Locks for prams are not offered for rent in the park. We recommend that you provide your own pram locks. Prams should not be tied to infrastructure in the park.
Can I take my pram everywhere?
Prams must be left at attractions and shows in the designated areas. For fire safety reasons, they are not allowed in the theatre halls. Plopsa cannot be held liable for theft, loss or damage to your belongings. We advise visitors not to leave valuables unattended in a pram.
Can I store my belongings in a locker?
For a fee, lockers are available for the safe storage of personal or valuables. For a small locker you pay €8, for a large locker €15. The lockers can only be paid for with a debit card. Plopsa is not responsible for any theft, damage or loss of your belongings.
Where can I find the first aid post?
The first aid post is located at the park entrance. The location of the first aid post is indicated on the park map. Parents can also come here to report and collect lost children.
Are promotional photos taken in the park?
The photos on our website, social media and in our publications are taken during regular opening hours. As a visitor, you agree to photographs and images being taken in the park being used for these purposes.
Can I take photos or videos with my smartphone, GoPro or other camera in attractions?
Due to safety reasons, bringing a handheld camera stick and selfie stick on our attractions is not allowed. However, a GoPro camera is allowed provided a chest harness is worn.
Where and when do the shows and encounters take place?
You can find the start times of shows and encounters with the Studio 100 characters via the opening calendar on the website.
One or more attractions were closed during my visit. Am I entitled to compensation?
It is possible that one or more attractions may be closed for safety reasons, e.g. extreme weather conditions. Under no circumstances will these measures entitle you to any compensation, refund or reimbursement.
Can I picnic in the park?
At Plopsa Indoor Hasselt there are picnic areas next to the Play-Tree (indoors) and near the Water Playground (outdoors).
Where can I warm up baby food?
All major restaurants have microwaves to warm up bottles or baby food. At the toilets, there are special baby rooms (and in the toilet for people with disabilities) to change your baby/child.
Where can I breastfeed my baby?
Are you looking for a quiet place where you can breastfeed your baby? Plopsa provides a quiet space near the first aid post for you. Here you will find all the comfort you need to nurse your child optimally.
Is smoking allowed in the park?
In the interests of our guests and for safety reasons, a general smoking ban is in force in the indoor and outdoor areas of Plopsa Indoor Hasselt. The use of e-cigarettes is also not allowed. Smoking is only allowed in a designated smoking area near the entrance of the park.
Are all attractions open on quiet days?
On less busy days/moments, the attractions are opened alternately. This means that each attraction works for at least 50% of the time. Larger attractions do open continuously. Because there are fewer visitors, everyone has the chance to do all the attractions several times, even more than during a busy day. Other theme parks in Europe also work with this system at quiet times.